Sales are exclusively available through Gucci outlet locations. Gucci does not offer marked down merchandise online. Payment for your order is taken immediately and your item will be delivered once it is created. These custom-made items are exclusively created for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment.
These custom-made items are exclusively prepared for you once your order request has been placed. These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. You may place a pre-order to receive this product as soon as it becomes available. These items are products from the most recent collection that can be reserved in advance within a limited timeframe. Premium Express: Delivery within 4-5 business daysįor other availabilities, please see below: Ground Delivery: Delivery within 8 business days Premium Express: Delivery within 2-4 business days Refunds will be issued in the same form as original payment. For lingerie products, the underwear protection, when provided, must also be intact. Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. In case you are booking an appointment to return or exchange an item, please note that our standard Gucci return policy applies for all purchases. Gucci will accept returns or exchanges of eligible merchandise within 14 days of purchase for in-store purchases and within 30 days for online purchases. How can I return and/or exchange my purchase? The in-store Client Advisor will contact you to confirm the exact time and duration of the appointment. Your appointment will be scheduled for 1 hour. Please find a link to the Store Locator here. Where is the service available? When do you offer appointments?Īppointments are managed individually in each store depending on availability. We will also ask you to provide us your contact information so that our in-store Client Advisor can contact you and confirm the date and time of your appointment. You will receive an email summarizing your appointment request. You can also leave a personal message for your in-store Client Advisor. To submit your in-store appointment request, simply select your date and time preference, purpose of visit and area of interest. You can find our Store Locator here or in the Footer of our website.īy clicking on Request an Appointment, you will be directed to a private appointment form.
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Enjoy a personal styling session with a dedicated Gucci expert. Please note, because of limited capacity in our stores, appointments will be held for 15 minutes from the start of the reservation time then canceled, and customer entry may be limited to 30 minutes before store closure. If you don't wish to wait , we offer our clients the ability to book a one-on-one shopping experience by appointment only, see details below:Ī one-on-one shopping experience! Book a private appointment and be fully immersed in the newest collections. Kindly refrain from shaking hands or other physical contact.
Please practice social distancing and remain at least six feet (two arms lengths) from other persons both inside the store and while waiting in line to enter. Gucci may have to limit the number of people in our store to ensure social distancing is practiced, therefore we appreciate your patience as you may be required to wait in line to enter the store. Will I have to wait in a line while visiting your store?
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